Broadway Tire & Auto

Syed Abbas 5 months ago

I generally try to support local businesses and avoid leaving negative reviews unless I truly feel it’s necessary. In this case, I think it’s important to share my experience with Broadway Tire Monona Branch. To be fair, I previously had a good experience at Broadway Tire at Pennsylvania Avenue when I needed a single tire replaced. Unfortunately, this visit was very different. I damaged my EV’s Michelin Primacy tire in my garage and removed the tire myself. I brought it in and asked them to replace just that one tire, no mounting or balancing on the car. I was quoted $455 for a single tire. I didn’t have many options at the time since I needed the car ready quickly so my wife could pick up our kids from school. When I reviewed the invoice, I noticed an additional $40 service fee. When I asked about it, I was told it covered disposal. Charging $40 to dispose of one tire seemed excessive, and when I asked if there was any flexibility, they declined. What made the experience worse was the lack of basic customer service. The staff did not offer any assistance in loading the tire into my vehicle. I had to drag and lift it myself. That level of service was disappointing. Later, I stopped

Patricia Rey 8 months ago

Had to come 5 times, bought 4 tires, they provided with an oil chance, they left a leak oil came out. Came back they forgot the tire caps. Customer services is missing to review before they deliver the car so they don't forget things. Hope they can get better at would class service. Customer happy bring more customers. 4 time

Kevin Rundle Edited 10 months ago

Today, 11/19/2025 my friend has his car in for a brake issue. They informed him that he needed a new "pump" Which I can only assume is the vacuum assist pump on his equinox. He gave them the go ahead to replace the part.And they called him an hour later.And said, they dropped a piece of metal in the engine while removing the old pump. Now they want to charge him $200 to fish out the metal THEY DROPPED IN! Being a mechanic myself we DO NOT CHARGE CUSTOMER FOR OUR MISTAKES CROOKS!

Chelsey Bennett 10 months ago

My vehicle was towed to this facility because it was non-functioning. While the initial diagnosis was quick—an unfortunately severe "blown engine"—the subsequent experience was extremely disappointing. I was charged a non-negotiable $160 diagnostic fee for what appeared to be a very minimal inspection. This felt excessive given the outcome and the limited time spent. However, the worst part was the complete lack of basic customer courtesy. After being told I needed a new engine, I asked a staff member for assistance with removing my license plate (as I needed to transfer it). The staff member acted like this was a major inconvenience and displayed a noticeable attitude, showing zero empathy for my situation. I understand that shops need to charge for their time, but charging $160 for a rapid diagnosis followed by treating a customer with such disdain and inconvenience is unacceptable. I cannot recommend this business and advise others to seek service elsewhere. Date of Service: 11/13/25

Cole’sGarage Edited 2 years ago

I give them a solid 5 stars, This is definitely my go to place for all kinds of Auto Repairs or Maintenance. I usually work on all of my own vehicles, but for the stuff im not able to do I use them. I have gotten numerous sets of tires mounted on rims, I took my 97 Lesabre here for an oil change, alignment along with a tire rotation, and surpentine belt. They got everything done and where even honest enough to tell me that I didn’t need an alignment. They also have a pretty good selection of used tires even if they are a weird/obscure size. As mentioned ive taken multiple sets of tires and rims to be mounted and balanced which always come out fantastic!. Staff overall seems friendly and very straightforward. I can see how the “first come first serve” may be an inconvenience for some people but ive never had a complaint with it. The pricing quotes for repairs are relatively accurate, but keep in mind… anything can happen at any time. Vehicles are unpredictable, so take into account that there may be hickups or problems especially of your car is rusty. Luckily the staff is very good about calling you if anything arises, and they will give you a very clear and concise description of w